INTRODUCTION
a powerfull call center
English Call Center delivers successful inbound and outbound call campaigns for clients in various industries. Our focus is on establishing meaningful connections with customers to expand brands. Outsourcing customer service needs to them ensures top-notch service 24/7.
Daniel F. Orduz.
CEO
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Everything we can do for your business:
BRANDS THAT TRUST OUR TEAM
Our team takes pride in working with renowned brands from global corporations to local startups. Their commitment to excellence and customer satisfaction has earned their clients' trust and loyalty. They look forward to continue building strong relationships with their clients and help them succeed.
SOLUTIONS
Achieve customer loyalty by providing the best service for them. Our agents will provide
multichannel response: Email, chat, telephone, etc.
Are you ready to increase your sales
By outsourcing backoffice services, businesses can streamline their operations, improve productivity, and focus on their core activities. Additionally, leveraging backoffice services can lead to cost savings and enhanced accuracy in handling important data and processes.
Timeclock validation for your company is a crucial aspect of managing employees' work hours efficiently and accurately. By implementing a reliable timeclock system, you can track when your employees clock in and out, ensuring that they are paid correctly for their time worked.
By assigning a unique extension to every representative, it streamlines the process of reaching out to specific individuals quickly and efficiently. This system not only enhances internal communication but also fosters better collaboration among team members.
Sales reps connect with customers, listen actively, offer solutions, build rapport, ask questions, overcome objections confidently, and have product knowledge for accurate information and addressing inquiries.
By analyzing data such as call volume, average handling time, first call resolution rates, and customer satisfaction scores, call centers can identify trends, optimize processes, and enhance the customer experience. Utilizing advanced analytics tools and techniques, call centers can make data-driven decisions to streamline operations, allocate resources effectively, and ultimately drive better business outcomes.